From: “Customer Service” <customerservice@TODL.com>
To: <mike@outerlimitsinc.com>
Cc: <trisha@outerlimitsinc.com>
Subject: Feedback from a TODL member
Date: Wednesday, July 08, 2009 12:43 PM
Dear Michael and Trisha,
Today I received the following email from Dan Duty ( Wilson/Duty
Associates) praising the great service he has received from your
company. Please read below:
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I am not sure if this is the correct department to send this to , but
if not please pass on to the correct department or person.
I recently used your site to find some contemporary seating for a retail
application. I placed an order with Outer Limits for a leather
serpentine sofa. My order was rushed through and was completed prior to
the deadline and the quality of the piece met our rather picky
standards. I received personal attention from both owners even when they
were away showing at a market. I would highly recommend the company and
will send business their way whenever I can.
I felt compelled to write this letter of recommendation mainly because
of the many times during the course of business that I find myself
losing my patience with a manufacturer for missing a deadline, poor
quality control, poor packing and most aggravating speaking with someone
in a customer service department that just doesn’t have a clue or really
care about my order. It was refreshing to find a company like Outer
Limits that truly takes pride in their work and honors the power of a
good business relationship.
Dan Duty
Wilson/Duty Associates
1410 Neptune Ave.
Encinitas, CA 92024
619 846-6979
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On behalf of TODL I would like to extend our congratulations to both
of you for great customer relations.
Sincerely
Michelle Caruso
Customer Service Manager
Trade Only Design Library, Inc.
1150 Kapp Drive
Clearwater, FL 33765
(T) 800.631.3111
(P) 727.441.2060
(F) 727.441.2065
(E) CustomerService@todl.com <mailto:CustomerService@todl.com>
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